Morooka Australia (“we”, “us”, or “our”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and hold your personal information when you visit our website, enquire about our machinery, purchase products, or interact with our National Parts and Service Network.
1. Information We Collect
We collect personal information that is reasonably necessary for our business functions and services. The types of personal information we may collect include:
- Contact Information: Name, job title, company name, phone number, email address, physical address, and delivery locations.
- Commercial & Financial Details: Company ABN/ACN, billing information, trade credit references, and financing enquiry details.
- Machinery & Service Records: Equipment serial numbers, service histories, site demo requests, and warranty registration details.
- Technical & Digital Data: IP addresses, browser type, cookies, and website usage statistics collected when you browse our site.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Fill out a form on our website (such as requesting a quote, booking a demo, or submitting a parts request).
- Communicate with our sales, technical support, or customer service teams via phone, email, or in person.
- Apply for commercial equipment finance or open a trade account with us.
- Engage with us through industry trade events, email newsletters, or social media channels.
Where reasonable and practical, we collect information directly from you. We may also collect information from third parties, such as credit reporting agencies or commercial trade references, where permitted by law.
3. How We Use Your Information
We use your personal information to provide equipment, genuine parts, and specialised support across Australia. Primary purposes include:
- Processing machine sales, spare parts orders, warranty claims, and transport quotes.
- Coordinating on-site product demonstrations, field service appointments, and deliveries.
- Managing customer accounts, credit applications, and machinery financing requests.
- Communicating important product updates, technical service bulletins, and promotional offers.
- Improving our website performance, customer experience, and commercial product offerings.
- Complying with our legal and regulatory obligations under Australian law.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties solely for business operations, including:
- Specialised freight and logistics companies for delivering machinery and spare parts to your site.
- Financial institutions and capital finance providers for processing equipment loan applications.
- Authorised service agents and contractors providing field service and repairs on our behalf.
- IT service providers, website hosts, and cloud storage providers that support our digital systems.
- Government regulators, law enforcement agencies, or professional advisors where required or authorised by Australian law.
All third-party service providers are required to handle your personal information securely and in compliance with Australian privacy standards.
5. Direct Marketing & Opt-Out
From time to time, we may send you news, product releases, or promotional offers related to Morooka equipment. You can opt out of receiving direct marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly at newsales@dwlmachinery.com.au.
6. Data Security & Storage
We store your personal information in secure digital servers and encrypted cloud environments, as well as controlled physical files. We implement appropriate technical, administrative, and physical security measures to protect your data from loss, unauthorised access, modification, or disclosure.
When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
7. Accessing & Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.
To request access or corrections, please contact our Privacy Officer using the details below. We will respond within a reasonable timeframe.
8. Complaints & Enquiries
If you have questions about this Privacy Policy, or if you wish to make a complaint regarding a potential breach of your privacy, please contact us:
- Email: sales@dwlmachinery.com.au
- Address: DWL Machinery New – Morooka Australia — Privacy Officer, Australia Wide
- Phone: 1300 342 539
We take all privacy complaints seriously and will investigate and respond promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations or legal requirements. Updated versions will be published on our website.